virus removal pay services

[Steve Brukbacher <sab2 () UWM EDU>]

Anyone have experience with virus removal services such as those offered
by McAfee and Norton?

McAfee:
http://us.mcafee.com/root/landingpages/afflandpage.asp?affid=0&lpname=12982&cid=41260

Norton:
http://www.symantec.com/norton/support/premium_services/premium_virus.jsp

Personally, for managed machines we'd just rebuild. But for home suers
who call for advice I'm wondering if others have experience with these
services.

--
Steve Brukbacher, CISSP
University of Wisconsin Milwaukee
Information Security Architect
UWM Computer Security Web Site
www.security.uwm.edu
Phone: 414.229.2224