Re: User Self Service Password Resets

["Lucas, Bryan" <b.lucas () TCU EDU>]

I would highly recommend Anixis.  We use their PPE and APR products.
Very reasonably priced, very stable.  https://mypw.tcu.edu

We reviewed Courion/Waveset/PSynch prior to purchasing Anixis.  We
didn't need all of the robustness of those packages, we simply wanted
password enforcement and self service.

Bryan Lucas
Lead Server Administrator
Texas Christian University
(817) 257-6971


-----Original Message-----
From: The EDUCAUSE Security Discussion Group Listserv
[mailto:SECURITY () LISTSERV EDUCAUSE EDU] On Behalf Of Ron Parker
Sent: Thursday, September 16, 2004 11:05 AM
To: SECURITY () LISTSERV EDUCAUSE EDU
Subject: [SECURITY] User Self Service Password Resets


I'm looking for recommendations on packages that can help us reduce the
amount of time our helpdesk spends resetting Windows accounts for users.
I also need something that will help our users get into their accounts
after hours when our helpdesk is closed. I'd like something that works
via a web browser but also via a simple logon like P-Synch (psynch.com,
I don't know anthing about the product other than what I've seen on
their web site). We have a mixed environment but the majority of our
student accounts are Windows 2000 Active Directory accounts so I'm not
necessarily looking for universal cross-platform support. I didn't find
anything on this topic in the archives for this list or several other
EDUCAUSE lists. My Google search turned up several candidates but I'm
not sure which ones have widespread popularity. What packages have you
seen work effectively at a reasonable cost?

--
Ron Parker, Director of Information Technology, Brazosport College
Voice: (979) 230-3480             FAX: (979) 230-3111
http://www.brazosport.edu

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