User Self Service Password Resets

[Ron Parker <rparker () BRAZOSPORT EDU>]

I'm looking for recommendations on packages that can help us reduce the
amount of time our helpdesk spends resetting Windows accounts for users. I
also need something that will help our users get into their accounts after
hours when our helpdesk is closed. I'd like something that works via a web
browser but also via a simple logon like P-Synch (psynch.com, I don't know
anthing about the product other than what I've seen on their web site). We
have a mixed environment but the majority of our student accounts are
Windows 2000 Active Directory accounts so I'm not necessarily looking for
universal cross-platform support. I didn't find anything on this topic in
the archives for this list or several other EDUCAUSE lists. My Google
search turned up several candidates but I'm not sure which ones have
widespread popularity. What packages have you seen work effectively at a
reasonable cost?

--
Ron Parker, Director of Information Technology, Brazosport College
Voice: (979) 230-3480             FAX: (979) 230-3111
http://www.brazosport.edu

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