RE: Employee new to industry

["Beauford, Jason" <jbeauford () EightInOnePet com>]

When in doubt, write it yourself! 

Work up a PPT with some simplified [layman's terms] explanation of
computer concepts.

Break it down and keep it simple
:: This is the Start Button
:: Here is where the programs are
:: This is what Left Clicking does
:: This is what Right Clicking does
:: This is the Minimize button
:: This is the Restore Button
:: This is the Close button
:: This is your Email client
:: This is what Email is/does

Etc..etc..

It takes some time to do because as IT people we often are 10 steps
ahead and overlook simple details [like explaining how to "open" and
"close" a program].  Some people really have to be spoon-fed for a
little while. But they'll get it eventtually..

JMB

-----Original Message-----
From: Kris Wingard [mailto:kwingard () synergisticusa com] 
Sent: Monday, January 03, 2005 3:25 PM
To: security-basics () securityfocus com
Subject: Employee new to industry


Hey all, I have a question about educating a new employee who is not a
computer person at all.  We're a small consulting company that does
LAN/WAN design and implementation (a Microsoft/Cisco/Dell shop).  We
recently hired someone new to be an office manager/service coordinator.
She is very smart and has good customer service skills, but is new to
the computer game.  I'm having a hard time finding good beginner's
resources to even the terminology used in our line of business, let
alone resources that explain a little more about computer networking and
security.  This person does not need to become a technical guru at all,
but needs to be able to understand what the engineers are doing when
they go out into the field.  I've done a few google searches but can't
find what I'm looking for.  Anyone out there know of any links or
perhaps have some advice to offer based on experience with breaking
someone into this field?  Thanks!

---------------------------------------------------
 Kris Wingard
  Network Engineer 
  Synergistic Networks, Inc.  
  7 South Main Street
  Suite 217
  Wilkes-Barre, PA  18701
  Phone: 570.408.9888
  Fax: 570.408.9889
  Email:  kwingard () synergisticusa com
  Web: www.synergisticusa.com
---------------------------------------------------