Re: Hard Drive data security (slightly OT)

[Kirk Schafer <infosec-capital () rainswept com>]

Quite true, more so in business. In cases where an entire unit is 
replaced (for example a failed network switch), sending the entire 
replacement and giving you say, 20 days to return the defective device 
is standard. Imagine the fallout if you had to ship an 80-port switch 
off and wait for repairs. Best situation is in company relationships, 
where they agree to cross-ship a part (properly secured with a credit 
card) that they may not to an individual.

Kirk

Chris Carter wrote:

> GuidoZ wrote:
>  
>
> > OEMs like Dell, Compaq, HP, etc want the bad parts to ensure 
> > they are bad. It also gives them a cusion they can use to 
> > keep some people from returning things for repair. (They 
> > intentionally take 2-4 weeks for a turnaround, plus make it a 
> > pain in the ass to do so. Saves them money in the long run.)
> >    
>
> Hummm errr. That is a rather subjective viewpoint. These manufacturers don't
> take 2-4 weeks for a turnaround (more like 1-2 days between manufacturer and
> the dealer). As an example, back in the early 90's Compaq decoupled the flow
> of the spares process, effectively shipping new spares back to the customer
> before receiving the 'defective' part at the factory. Furthermore it kept
> local pools of the most common spare parts for fast delivery. This was done
> in order to improve customer service (partly due to the potentially long
> distances that spares would have to travel to and from the factory and so
> that it wouldn't be a pain in the proverbial arse). Nevertheless, if you had
> in your experience bumped into a sloppy dealer it could delay the process
> beyond Compaq's control. I would guess other manufacturers implemented
> similar processes.
>
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--
___________________________________________________
Kirk Schafer

Infosec Capital - Your Information Security Asset
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Fairfield, IA 52556
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