Astaro Fail

[robin at digininja.org (Robin Wood)]

On 7 May 2010 15:54, Jack Daniel <jackadaniel at gmail.com> wrote:
> Apologies for being corporate again on this list...
>
> http://up2date.astaro.com has fix and apologies from one of the
> founders. ?Anyone on this list should have the skills to find me
> easily, but:
> jdaniel at astaro.com or 978-974-2704 (direct line), or any way you find me.
>
> I'll help with anything I can, for email please reply OFF-LIST.
>
> Jack

I don't use Astaro so have nothing to do with all the trouble that has
gone on but to me this is a really good example of full disclosure
working well.

As with Apache, Jack has come out and admitted they are having
problems and offered support. Despite things having just gone wrong
for them this gives me more confidence in them than others who try to
hide bugs or just fob people off. At least I know when they have
problems, and everyone does, they offer help.

Robin

> On Fri, May 7, 2010 at 8:39 AM, Bugbear <gbugbear at gmail.com> wrote:
> > Karl
> >
> > Per @Jack_Daniel (also on this list) earlier tweet
> >
> > If you need Astaro help, jdaniel...astaro.com, @ or DM me or @astarosupport
> >
> > A call to support might be in order, good luck
> >
> > On Fri, May 7, 2010 at 5:06 AM, Karl Bailey
> > <karlrobertbailey at googlemail.com> wrote:
> > > Came in this morning to find our astaro firewalls all failing to route
> > > traffic to various networks & via VPN. Turns out the snort definitions are
> > > corrupt, disable the intrussion prevention system fixed it, but I think you
> > > only need to remove the 2 lines that contain the words: detection_filter
> > > from the astora snort rule, anyone else know if this is correct? Just wanted
> > > to know before I turn intrussion prevention back on & cut myself off from
> > > our remote offices again.
> > > _______________________________________________
> _______________________________________________
> Pauldotcom mailing list
> Pauldotcom at mail.pauldotcom.com
> http://mail.pauldotcom.com/cgi-bin/mailman/listinfo/pauldotcom
> Main Web Site: http://pauldotcom.com