nanog mailing list archives
Re: Help with removing DNS shinkhole FP from Charter/Spectrum
From: William Herrin <bill () herrin us>
Date: Mon, 22 Apr 2024 16:39:21 -0700
On Mon, Apr 22, 2024 at 4:00 PM John Levine <johnl () iecc com> wrote:
It appears that William Herrin <bill () herrin us> said:If you can't reach a technical POC, use the legal one. Your lawyer can
The only response to a letter like that is "we run our network to serve our customers and manage it the way we think is best" and you know what, they're right.
Hi John, Respectfully, you're mistaken. Look up "tortious interference." Operators have considerable legal leeway to block traffic for cause, or even by mistake if corrected upon notification, but a lawyer who blows off a cease-and-desist letter without investigating it with the tech staff has committed malpractice. The lawyer doesn't want to commit malpractice. You write the lawyer via certified mail, he's going to talk to the tech staff and you're going to get a response. At that point, you have an open communication pathway to get things fixed. Which was the problem to be solved.
Having said that, I suspect the least bad alternative if you can't find an out of band contact is to get some of the Spectrum customers who can't reach you to complain. They're customers, you aren't.
My results going through the support front-door at large companies for oddball problems have been less than stellar. Has your experience truly been different? Regards, Bill Herrin -- William Herrin bill () herrin us https://bill.herrin.us/
Current thread:
- Help with removing DNS shinkhole FP from Charter/Spectrum Validin Axon (Apr 22)
- Re: Help with removing DNS shinkhole FP from Charter/Spectrum William Herrin (Apr 22)
- Re: Help with removing DNS shinkhole FP from Charter/Spectrum John Levine (Apr 22)
- Re: Help with removing DNS shinkhole FP from Charter/Spectrum William Herrin (Apr 22)
- Re: Help with removing DNS shinkhole FP from Charter/Spectrum Christopher Morrow (Apr 22)
- Re: Help with removing DNS shinkhole FP from Charter/Spectrum Validin Axon (Apr 22)
- Re: Help with removing DNS shinkhole FP from Charter/Spectrum William Herrin (Apr 22)
- Re: Help with removing DNS shinkhole FP from Charter/Spectrum John R. Levine (Apr 22)
- Re: Help with removing DNS shinkhole FP from Charter/Spectrum Livingood, Jason via NANOG (Apr 23)
- Re: Help with removing DNS shinkhole FP from Charter/Spectrum Validin Axon (Apr 23)
- Re: Help with removing DNS shinkhole FP from Charter/Spectrum Tom Beecher (Apr 23)
- Re: Help with removing DNS shinkhole FP from Charter/Spectrum Validin Axon (Apr 23)
- Re: [EXTERNAL] Re: Help with removing DNS shinkhole FP from Charter/Spectrum Rampley, Jim F (Apr 23)
- Re: [EXTERNAL] Re: Help with removing DNS shinkhole FP from Charter/Spectrum Validin Axon (Apr 23)
- Re: Help with removing DNS shinkhole FP from Charter/Spectrum John Levine (Apr 22)
- Re: Help with removing DNS shinkhole FP from Charter/Spectrum William Herrin (Apr 22)