Re[6]: Disney+ Geolocation (again)

[Jeff Mansukhani <jeff () mansukhani net>]

Yes, per the support team, ISP and end-users would go throuh the same initial point of contact to report issue so they 
may properly track and redirect as appropriate.  Thank you.

------ Original Message ------
From: "Brian Turnbow" <b.turnbow () twt it<mailto:b.turnbow () twt it>>
To: "Jeff Mansukhani" <jeff () mansukhani net<mailto:jeff () mansukhani net>>; "Mike Hammett" <nanog () ics-il 
net<mailto:nanog () ics-il net>>; "josh () imaginenetworksllc com<mailto:josh () imaginenetworksllc com>" <josh () 
imaginenetworksllc com<mailto:josh () imaginenetworksllc com>>
Cc: "nanog () nanog org<mailto:nanog () nanog org>" <nanog () nanog org<mailto:nanog () nanog org>>
Sent: 11/20/2020 11:32:45 AM
Subject: Re: Re[4]: Disney+ Geolocation (again)

Hi Jeff
That seems to be oriented twords end users, not isps.
Are you suggesting that isps call/chat customer service?
So there Is no noc to noc services available?

When I opened a chat saying that i was writing from an ISP the response was .... What Is an ISP?

Thanks
Brian


Brian Turnbow
________________________________
Da: Jeff Mansukhani <jeff () mansukhani net<mailto:jeff () mansukhani net>>
Inviato: venerdì 20 novembre 2020 20:17
A: Brian Turnbow; Mike Hammett; josh () imaginenetworksllc com<mailto:josh () imaginenetworksllc com>
Cc: nanog () nanog org<mailto:nanog () nanog org>
Oggetto: Re[4]: Disney+ Geolocation (again)

HI all,

Sorry there is a misunderstanding.  Requests for Disney+ should go via https://help.disneyplus.com/csp instead.  Please 
kindly remove from your documentation and do not email  thse two @disneystreaming.com email addresses.

Thank you

J

------ Original Message ------
From: "Brian Turnbow via NANOG" <nanog () nanog org<mailto:nanog () nanog org>>
To: "Mike Hammett" <nanog () ics-il net<mailto:nanog () ics-il net>>
Cc: "nanog () nanog org<mailto:nanog () nanog org>" <nanog () nanog org<mailto:nanog () nanog org>>
Sent: 11/16/2020 8:12:29 AM
Subject: RE: Re[2]: Disney+ Geolocation (again)

Hi Mike,

You may want to add
technical operations services team TechOps-Services () disneystreaming com<mailto:TechOps-Services () disneystreaming 
com>

We wrote to the  distribution address and they replied forwarding it to services

Brian

From: NANOG <nanog-bounces+b.turnbow=twt.it () nanog org<mailto:nanog-bounces+b.turnbow=twt.it () nanog org>> On Behalf 
Of Mike Hammett
Sent: Friday, November 13, 2020 7:25 PM
To: Jeff Mansukhani <jeff () mansukhani net<mailto:jeff () mansukhani net>>
Cc: Nanog () nanog org<mailto:Nanog () nanog org>
Subject: Re: Re[2]: Disney+ Geolocation (again)

I updated our page.  :-)


-----
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com

Midwest-IX
http://www.midwest-ix.com

________________________________
From: "Jeff Mansukhani" <jeff () mansukhani net<mailto:jeff () mansukhani net>>
To: "Seth Mattinen" <sethm () rollernet us<mailto:sethm () rollernet us>>, Nanog () nanog org<mailto:Nanog () nanog org>
Sent: Thursday, November 12, 2020 5:49:40 PM
Subject: Re[2]: Disney+ Geolocation (again)

Specifically for Network Operators, you may email
TechOps-Distribution () disneystreaming com<mailto:TechOps-Distribution () disneystreaming com> for technical issues 
relating
to Disney+.  Hope this helps.

Thanks

J