Re: Contact at Ubiquiti Networks?

[Nuno Vieira via NANOG <nanog () nanog org>]

Ubiquity is definitely a NO GO.

They RMA/Support is either NON EXISTENT or Anedotic.

Got broken/failed equipment in the Spanish distributor for more than 10 months waiting for repair or replacement, they 
simply say its Ubiquity to blame...   

Anyways, i don't care and just requested a full refund on the products...  If i was waiting for a replacement i would 
be dead already :)  

And all this is a shame, i started to use Ubnt a long ago... around 2008...

Nuno Vieira


----- Original Message -----
> From: "Mike Hammett" <nanog () ics-il net>
> To: "j k" <jsklein () gmail com>
> Cc: "North American Network Operators' Group" <nanog () nanog org>
> Sent: Monday, 25 May, 2020 21:21:00
> Subject: Re: Contact at Ubiquiti Networks?

> The company has mostly fallen apart. Their sales are going up, but their
> responsiveness and customer support have been declining over the last five
> years.

> -----
> Mike Hammett
> [ http://www.ics-il.com/ | Intelligent Computing Solutions ]
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> From: "j k" <jsklein () gmail com>
> To: "NANOG list" <nanog () nanog org>
> Sent: Monday, May 25, 2020 3:16:36 PM
> Subject: Contact at Ubiquiti Networks?

> Does anyone have a good contact at Ubiquity Networks? Finding a pattern I don't
> like.

> Joe Klein

> "inveniet viam, aut faciet" --- Seneca's Hercules Furens (Act II, Scene 1)
> "I never lose. I either win or learn" - Nelson Mandela