Re: Cogent sales reps who actually respond

[Mark Stevens <manager () monmouth com>]

Probably going to shoot myself in the foot but we have been with Cogent 
for 14 years and I have nothing but praise for their Service,  NOC and 
my Sales Rep who is top notch.

As usual, everyone's mileage will vary but it seems I am on the luckier 
side in having this good experience with Cogent as opposed to others on 
this list.

Mark

On 9/16/2019 12:19 PM, Owen DeLong wrote:
> Given their practice of harvesting whois updates in order to spam 
> newly acquired AS contacts, any time it is my decision, Cogent is 
> ineligible as a vendor.
>
> I’ve had no trouble getting their reps to respond when the decision 
> has come from above, but I prefer to avoid doing business with them.
>
> Owen
>
>
> > On Sep 15, 2019, at 13:13 , noc () as37662 com <mailto:noc () as37662 com> 
> > noc () as37662 com <mailto:noc () as37662 com> <noc () as37662 com 
> > <mailto:noc () as37662 com>> wrote:
> >
> > Hi fellow network operators,
> >
> > Do any orgs here have experience with a good Cogent rep? The rep we 
> > got via Cogent's website is unresponsive to even basic questions. It 
> > feels like we are dealing with a bot and copy-pasted replies.
> >
> > Thanks
> > Ruldu