nanog mailing list archives
Re: Attacks from poneytelecom.eu
From: Stephen Satchell <list () satchell net>
Date: Thu, 4 Jan 2018 15:34:35 -0800
On 01/04/2018 01:02 PM, Dan Hollis wrote:
when the first tier incompetence stops, the direct contacts will stop too.
But, but, but...when the first tier support person gets the training to not be incompetent, he is promoted to the second tier and the vacuum is filled with another incompetent first-tier person.
So, by definition, the first tier of support will only be able to answer questions "from the book". Anything more complex than what's in "the book" is bumped to the second tier...where the problem is above the second-tier pay grade and it gets bumped further up the chain.
It's a variation of the Peter Principal: ex-incompetents will rise up the promotion ladder.
Current thread:
- Re: Attacks from poneytelecom.eu, (continued)
- Re: Attacks from poneytelecom.eu Dovid Bender (Jan 05)
- Re: Attacks from poneytelecom.eu Stephen Satchell (Jan 05)
- Re: Attacks from poneytelecom.eu Rich Kulawiec (Jan 04)
- Re: Attacks from poneytelecom.eu valdis . kletnieks (Jan 04)
- Re: Attacks from poneytelecom.eu Michael Crapse (Jan 04)
- Re: Attacks from poneytelecom.eu valdis . kletnieks (Jan 04)
- Re: Attacks from poneytelecom.eu Rob McEwen (Jan 04)
- Re: Attacks from poneytelecom.eu William Herrin (Jan 04)
- Re: Attacks from poneytelecom.eu Dan Hollis (Jan 04)
- Re: Attacks from poneytelecom.eu William Herrin (Jan 04)
- Re: Attacks from poneytelecom.eu Stephen Satchell (Jan 04)
- Re: Attacks from poneytelecom.eu bzs (Jan 05)
- Re: Attacks from poneytelecom.eu Radu-Adrian Feurdean (Jan 06)
- Re: Attacks from poneytelecom.eu Dan Hollis (Jan 04)
- Re: Attacks from poneytelecom.eu valdis . kletnieks (Jan 04)
- Re: Attacks from poneytelecom.eu Rich Kulawiec (Jan 03)
- Re: Attacks from poneytelecom.eu Tim Burke (Jan 03)
- Re: Attacks from poneytelecom.eu Fredrik Korsbäck (Jan 04)
- Re: Attacks from poneytelecom.eu Rich Kulawiec (Jan 13)
- Re: Attacks from poneytelecom.eu Tom Beecher (Jan 14)