nanog mailing list archives
Re: Opensource tools for inventory and troubleticketing
From: Jason Antman <jason () jasonantman com>
Date: Mon, 27 Jan 2014 07:38:31 -0500
+1 for Redmine. I've used most of the open source ticketing systems out there at one time or another, and greatly prefer Redmine over all of them. I've always been a big proponent of open source and only using proprietary software if you absolutely have to (to the point of deploying Linux for internal small-scale firewalling and routing (i.e. VM clusters, test environments) before I'll concede that hardware is required), but I'll admit that Atlassian Jira is probably the best ticketing product out there right now. But it's proprietary and costs money. Other than that, Redmine is the way to go.
-Jason On 01/25/2014 09:41 AM, Vireak Ouk wrote:
We decided against RT and use Redmine for tickets instead. We find Redmine to be much more user-friendly. On Jan 25, 2014 8:14 AM, "Franck Martin" <fmartin () linkedin com> wrote:On Jan 24, 2014, at 1:37 AM, Octavio Alfageme <palaemon () palaemon es> wrote:Hello everyone, I work for a small service provider starting to offer MPLS servicesbetweenEurope and several african countries. At present time we own a smallCisconetwork, but we are starting to need a better inventory of services andnetworkresources and better troubleticketing procedures. We can not affordacquiringcomplicated and expensive tools at present time.I would be grateful ifyou couldrecommend me opensource tools to cover these needs.try https://abusehq.abusix.com/ or http://wordtothewise.com/products/abacus.html
-- Jason Antman | Systems Engineer | CMGdigital jason.antman () coxinc com | p: 678-645-4155
Current thread:
- Opensource tools for inventory and troubleticketing Octavio Alfageme (Jan 24)
- Re: Opensource tools for inventory and troubleticketing Jay Ashworth (Jan 24)
- Re: Opensource tools for inventory and troubleticketing Mike (Jan 24)
- Re: Opensource tools for inventory and troubleticketing Franck Martin (Jan 24)
- Re: Opensource tools for inventory and troubleticketing Vireak Ouk (Jan 25)
- opensource tools for IP & DNS management [was: Opensource tools for inventory and troubleticketing] Miles Fidelman (Jan 25)
- Re: opensource tools for IP & DNS management [was: Opensource tools for inventory and troubleticketing] Mike Hale (Jan 25)
- Re: opensource tools for IP & DNS management [was: Opensource tools for inventory and troubleticketing] Mark Seiden (Jan 25)
- Re: opensource tools for IP & DNS management [was: Opensource tools for inventory and troubleticketing] Alexander Merniy (Jan 25)
- Re: opensource tools for IP & DNS management [was: Opensource tools for inventory and troubleticketing] Brandon Ross (Jan 26)
- Re: Opensource tools for inventory and troubleticketing Vireak Ouk (Jan 25)
- Re: Opensource tools for inventory and troubleticketing Jason Antman (Jan 27)
- Re: Opensource tools for inventory and troubleticketing Jay Ashworth (Jan 24)
- Re: Opensource tools for inventory and troubleticketing Mike (Jan 29)