nanog mailing list archives
Re: Opensource tools for inventory and troubleticketing
From: Jay Ashworth <jra () baylink com>
Date: Fri, 24 Jan 2014 16:22:21 -0500 (EST)
----- Original Message -----
From: "Octavio Alfageme" <palaemon () palaemon es>
we are starting to need a better inventory of services and network resources and better troubleticketing procedures. We can not afford acquiring complicated and expensive tools at present time.I would be grateful if you could recommend me opensource tools to cover these needs.
Yeah, it was about time for this thread again. My networks are smaller than yours, but I have found that you can stretch Bugzilla a lot farther as a ticketing system than it's software development roots might suggest. It handles workflow, to a degree, and is pretty easy to learn. If you can't, RT is pretty nice, though quite a bit more complex. It used to have an asset tracking snap-on, but I don't know what the status of that is now that the main package has revved to 4.0. Cheers, -- jra -- Jay R. Ashworth Baylink jra () baylink com Designer The Things I Think RFC 2100 Ashworth & Associates http://www.bcp38.info 2000 Land Rover DII St Petersburg FL USA BCP38: Ask For It By Name! +1 727 647 1274
Current thread:
- Opensource tools for inventory and troubleticketing Octavio Alfageme (Jan 24)
- Re: Opensource tools for inventory and troubleticketing Jay Ashworth (Jan 24)
- Re: Opensource tools for inventory and troubleticketing Mike (Jan 24)
- Re: Opensource tools for inventory and troubleticketing Franck Martin (Jan 24)
- Re: Opensource tools for inventory and troubleticketing Vireak Ouk (Jan 25)
- opensource tools for IP & DNS management [was: Opensource tools for inventory and troubleticketing] Miles Fidelman (Jan 25)
- Re: opensource tools for IP & DNS management [was: Opensource tools for inventory and troubleticketing] Mike Hale (Jan 25)
- Re: opensource tools for IP & DNS management [was: Opensource tools for inventory and troubleticketing] Mark Seiden (Jan 25)
- Re: opensource tools for IP & DNS management [was: Opensource tools for inventory and troubleticketing] Alexander Merniy (Jan 25)
- Re: opensource tools for IP & DNS management [was: Opensource tools for inventory and troubleticketing] Brandon Ross (Jan 26)
- Re: Opensource tools for inventory and troubleticketing Vireak Ouk (Jan 25)
- Re: Opensource tools for inventory and troubleticketing Jason Antman (Jan 27)
- Re: Opensource tools for inventory and troubleticketing Jay Ashworth (Jan 24)