nanog mailing list archives
CenturyLink IP NOC Contact for BGP Changes
From: Jawaid Desktop <jb () forethought net>
Date: Mon, 25 Nov 2013 21:26:43 -0700
Hello NANOGers,We're a regional CLEC and I've had a BGP filter change request in to CenturyLink for 3 days. I've had no luck trying to get this processed.
I tried calling in tonight because, you know, my expectation these days is that every serious internet backbone company staffs a 24/7/365 NOC capable of dealing with IP and BGP routing issues / changes. I managed to escalate to a "TAC supervisor" who assures me that they in fact have nobody staffed after-hours who can do this kind of work. *boggles*
I had no trouble getting the exact same request processed by XO, Cogent, Level3, Comcast, Cogent, and TWTelecom in anywhere from minutes to a few hours, many of them at night (you know, when it's kind of like better to do such changes anyway).
So does anyone have the contact for a real, honest-to-god IP NOC engineer at CenturyLink?
Or did I make a mistake assuming CenturyLink is a serious, carrier-class player?
Thanks for any help. Jawaid
Current thread:
- CenturyLink IP NOC Contact for BGP Changes Jawaid Desktop (Nov 25)
- Re: CenturyLink IP NOC Contact for BGP Changes Chris Adams (Nov 25)
- Re: CenturyLink IP NOC Contact for BGP Changes joel jaeggli (Nov 25)