RE: Could not send email to office 365

[Ryan Finnesey <ryan () finnesey com>]

We have fixed the problem.  I had to complete a clear install of Outlook and remove the credentials that where on the 
computer in the control panel under credential manager.  This may also fix/help with your issue.

Cheers
Ryan


-----Original Message-----
From: Tony Patti [mailto:tony () swalter com] 
Sent: Wednesday, May 1, 2013 1:19 PM
To: Ryan Finnesey; 'JoeSox'; nanog () nanog org
Subject: RE: Could not send email to office 365

After our "upgrade", we started to see the body of received PLAIN TEXT emails truncated at less than 256 bytes, which 
frequently truncated emails in the middle of a word, the fix was a "setting change".

Since being standardized in 1982 with RFC 822, you would think PLAIN TEXT emails would just work "out of the box".

Tony

-----Original Message-----
From: Ryan Finnesey [mailto:ryan () finnesey com]
Sent: Wednesday, May 01, 2013 11:42 AM
To: JoeSox; nanog () nanog org
Subject: RE: Could not send email to office 365

I am also having the some issues going on 3 weeks now.  I cannot access my e-mail via Outlook and my MX records keep 
changing.  It is nuts support has been unable to help.  
________________________________________
From: JoeSox
Sent: Wednesday, May 01, 2013 9:24 AM
To: nanog () nanog org
Subject: Re: Could not send email to office 365

The company I work for has been having Outlook connectivity issues (intermittent for only a few end users) for the past 
7 days for Office 365.
We are in an upgrade status (on the 18th days or so; have been told it can last 30 days) and they changed our MX 
records without formal notification.
We updated those on a Thursday or Friday and it worked until the following Monday where we observed it again, then 
magically fixed itself late afternoon that Monday. We had some more reports yesterday. The Microsoft technical support 
has not been helpful troubleshooting this for us.
I am hoping it is related to our upgrade status but I cannot get an answer from anyone.
--
Thanks, Joe


On Wed, May 1, 2013 at 2:21 AM, ISHII, Yuji <you () ugec net> wrote:

> Hello folks,
>
> Have you ever seen DNS issues on Office 365?
>
> MX record of Office 365 is example.mail.eo.outlook.com.
> I can get the MX record, however, I could not get the A record of the 
> MX record, got Timeout.
>
> Does anyone have the same issue?
>
> Sincerely,
> Yuji