Re: Network diagnostics for the end user

[Eric <eric () roxanne org>]

+1. It's especially helpful for wireless troubleshooting in a campus environment.  You can get a lot of info from the 
AP, but tend not to know what the client is seeing and it's great for catching transient events (oh, whenever the 
elevator goes by...)

Eric


On Jun 22, 2013, at 12:29 AM, "Carlos M. Martinez" <carlosm3011 () gmail com> wrote:

> May sound silly, but in another life I faced a similar problem and by
> hosting local SpeedTest.net servers in our network we could fend off
> many of these calls.
>
> But I guess it will depend on your customers, whether they take it or not.
>
> cheers,
>
> ~Carlos
>
> On 6/20/13 9:45 PM, Jeffrey Ollie wrote:
> > Are there any tools out there that we could give to our end users to help
> > diagnose network problems? We get a lot of "the Internet is slow" support
> > calls and it would be helpful if we had something that would run on the end
> > user's computer and help characterize the problem. We have central
> > monitoring system of course but that doesn't always give a complete
> > picture, as the problem could always be on the end user's computer - slow
> > hard drive, not enough memory, wrong name servers, etc.