Re: Common operational misconceptions

[Mike Lyon <mike.lyon () gmail com>]

Sent from my iPhone

On Feb 17, 2012, at 7:48, Jack Bates <jbates () brightok net> wrote:

> On 2/17/2012 9:18 AM, Steve Clark wrote:
> > Having worked with many people over the last 40 years, the good trouble
> > shooters understood how things
> > were suppose to work. This helps immeasurably in determining where to
> > start looking.
>
> Ran into this not too long ago with a transport problem. The behavior I was seeing was indicative of the transport 
> not stripping their outer tag. They put wireshark on a windows laptop and sent me the traffic captures. While I 
> didn't know that M$ decided to do something silly like removing a single tag, all indicators were that the M$ stack 
> "fixed" whatever was broken prior to wireshark. We took a capture from another device and proved the problem.
>
> Which is a common transport problem I often see, "Our configuration looks right, it must be on your end."
>
>
> Jack


If i had a dollar for everytime i've heard that from a telco, i'd be a
rich man...