Re: Is Cisco equpiment de facto for you?

[Greg Whynott <Greg.Whynott () oicr on ca>]

i think it really depends on who answers your call.   I've called Cisco a few times before for inter vendor issues and 
they gave us the  " call the other vendor "  finger.  ..  Other times they saved the day.

i know some shops negotiate their support contract which precludes them from going threw the regular support escalation 
process.  you get to speak to a more senior tech on the first 'hello'.

-g


On Jan 10, 2011, at 3:04 PM, Chris Adams wrote:

> Once upon a time, Andrey Khomyakov <khomyakov.andrey () gmail com> said:
> > There have been awfully too many time when Cisco TAC would just say that
> > since the problem you are trying to troubleshoot is between Cisco and
> > VendorX, we can't help you. You should have bought Cisco for both sides.
>
> That kind of behavior from a vendor tells me I shouldn't have bought
> that vendor for either side.


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