nanog mailing list archives
Re: Cheap home CPE troubles
From: Simon Lyall <simon () darkmere gen nz>
Date: Tue, 28 Dec 2010 10:18:00 +1300 (NZDT)
Happened a few years back to one ISP I know.The common ADSL Modem given away free with the accounts (Dynalink DSL302G is the one I'm using right now, might be a few other models) had a problem that if authenticated failed (due to the account being locked say) and logins failed continuously for several minutes in a row the box would lock up and could only be fixed via a power cycle (NOT a restart from the the menu options).
So the ISP had a few little problems and the authenticated servers were unhappy for a few hours and 10-20% of the not-trivial customer base ended up in this mode. Took the helpdesk about a week to get everybody working again - They had to talk people though resetting the right piece of equipment (not rebooting their computer etc) and obviously some had changed their passwords or settings to try and make it work so those had to be fixed.
Dynalink put out a firmware fix for that bug and the ISP pushed it to customers after that and made sure the newer equipment didn't have it.
-- Simon Lyall | Very Busy | Web: http://www.darkmere.gen.nz/ "To stay awake all night adds a day to your life" - Stilgar | eMT.
Current thread:
- Cheap home CPE troubles Mike (Dec 27)
- Re: Cheap home CPE troubles Owen DeLong (Dec 27)
- Re: Cheap home CPE troubles todd glassey (Dec 27)
- Re: Cheap home CPE troubles Simon Lyall (Dec 27)
- Re: Cheap home CPE troubles todd glassey (Dec 27)
- Re: Cheap home CPE troubles Andrew Kirch (Dec 27)
- Re: Cheap home CPE troubles Patrick Giagnocavo (Dec 27)
- Re: Cheap home CPE troubles todd glassey (Dec 27)
- Re: Cheap home CPE troubles Owen DeLong (Dec 27)