Re: Akamai wierdness

[Charles Wyble <charles () thewybles com>]

I usually just call their toll free support number when their are 
occasional issues.  This is from a content provider perspective (using 
Akamai as a CDN for the sites I support). Never had an issue getting a 
hold of anyone and getting the issue resolved (two times I have called 
them, it was issues on our side anyway).



Paul Stewart wrote:
> Not to add to a potential "peeing" contest here.... but we have Akamai
> equipment in our network - it's a very important component to our
> service delivery.  If/when there is ever a problem (quite rare in our
> experience other than the odd hardware failure that has no impact
> anyways due to the cluster configuration) we send an email to
> noc () akamai com.
>
> Typical response times on a 24X7 basis never normally exceed 20 minutes
> at most.  I can remember one time where it might have been an hour.
>
> That's a long ways from "blackhole" based on our experience... 
>
> Paul Stewart
>
>
> -----Original Message-----
> From: JC Dill [mailto:jcdill.lists () gmail com] 
> Sent: Monday, March 23, 2009 5:03 PM
> Cc: NANOG list
> Subject: Re: Akamai wierdness
>
> Paul Wall wrote:
> > Patrick Gilmore wrote [context inserted]:
> >   
> > > Perhaps using the RFC required address [noc@akamai] would be more
> > >     
> > productive than e-mailing 10k strangers?
> >
> > Normally I see emails like this and, if it's Not In My Back Yard, and
> the
> > Internet is not going nutz, the delete key explains how worried i am.
> >
> > Back to your email:
> >
> >   
> > > using the RFC required address
> > >     
> > The correct catty response to the Akamai question is :
> ccare () akamai com.
> >  That's C as in "Customer", Care as in "they actually care".
> >
> > I would end the email there, but it really gets me how someone that is
> > in-house doesn't realize that noc@akamai is a black hole.
>
> Paul, you might want to test a theory of this nature before you post 
> about it to more than a thousand of your colleagues.  This morning I 
> sent email to noc () akamai com and received a personalized 
> (non-autoresponder) reply 17 minutes later.
>
> jc
>
>
>
>
>
>  
>
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