nanog mailing list archives
Re: Bandcon
From: Jason Dearborn <jasondearborn () gmail com>
Date: Wed, 8 Jul 2009 11:59:28 -0700
Their support sucks really really bad. I had a level 3 outtage and it took 10 calls to finally get them to do something. Things might have improved by now, but no promises. If you are getting a large amount of bandwidth ask for direct access to the carriers noc. That how we do it.
They may have also been getting the runaround from Level3. I had a hard down issue about a year ago when a L3 tech unpatched a mislabeled cable in the MMR. It took getting my local sales rep and his boss involved to have someone drive back out and fix it. To get back to the point, there's no excuse for Bandcon or any reseller not to return calls promptly and provide regular status updates -- even if their upstream support is unresponsive. Network Innovations, another reseller, has fantastic customer support.
Current thread:
- Re: Level 3 - "legacy" Wiltel/Looking Glass bandwidth, (continued)
- Re: Level 3 - "legacy" Wiltel/Looking Glass bandwidth Jason LeBlanc (Jul 02)
- Re: Level 3 - "legacy" Wiltel/Looking Glass bandwidth Will Orton (Jul 02)
- Re: Level 3 - "legacy" Wiltel/Looking Glass bandwidth Eric Nowland, Wyoming.com (Jul 02)
- Level 3 (was: "legacy" Wiltel/Looking Glass bandwidth) Deepak Jain (Jul 02)
- Re: Level 3 (was: "legacy" Wiltel/Looking Glass bandwidth) Shane Ronan (Jul 02)
- Re: Level 3 Jason LeBlanc (Jul 08)
- Re: Level 3 Charles Wyble (Jul 08)
- Bandcon Kretchmer, Sam (Jul 08)
- Re: Bandcon Andrew Matthews (Jul 08)
- RE: Bandcon Paul Stewart (Jul 08)
- Re: Bandcon Jason Dearborn (Jul 08)
- Re: Bandcon Robin Rodriguez (Jul 08)
- Re: Bandcon Paul Wall (Jul 09)
- Message not available
- Message not available
- Bandcon keith tokash (Jul 09)
- Re: Level 3 - "legacy" Wiltel/Looking Glass bandwidth Eric Nowland, Wyoming.com (Jul 02)
- Re: Level 3 - "legacy" Wiltel/Looking Glass bandwidth Justin M. Streiner (Jul 07)
- Re: Level 3 - "legacy" Wiltel/Looking Glass bandwidth Alex Thurlow (Jul 02)