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Re: [NANOG] Installation troubles with GlobalCrossing
From: Eddy Martinez <eddy () fasteddy org>
Date: Thu, 15 May 2008 10:13:22 -0700
On May 15, 2008, at 12:38 AM, Erich Hohermuth wrote:
Dear members, I just want to ask if anyone else have major troubles to install new or upgrade services with Global Crossing ? The story: Last year on December we ordered two layer2 point to point connections based on gigabit ethernet connections. The main idea was to directly connect to the peering point. After waiting 3 months and lots of mails they get the right hardware in place but now 6 months later we still don't have a running service, because they just implement something with tagged interfaces on one the peering point site without asking. Regards Eric
Hi Eric, I had a similar problem with Time Warner in Souther California. The point to point was office <-> data center. The issue turned out to be the tagged packet for our tunnel were too large for the current layer two network. They increased the packet size and all was good. It also took 6 months to get this line up and running as promised. This required a change to the config and a reboot of some gear along the path. Our CFO and an attorney sent a letter stating that if the line was not up by X date, the contract would be considered null and void. They delivered. Hope this helps, Eddy _______________________________________________ NANOG mailing list NANOG () nanog org http://mailman.nanog.org/mailman/listinfo/nanog
Current thread:
- [NANOG] Installation troubles with GlobalCrossing Erich Hohermuth (May 15)
- Re: [NANOG] Installation troubles with GlobalCrossing Eddy Martinez (May 15)
- Re: [NANOG] Installation troubles with GlobalCrossing Dave Siegel (May 16)
- Re: [NANOG] Installation troubles with GlobalCrossing Erich Hohermuth (May 19)
- Re: [NANOG] Installation troubles with GlobalCrossing Drew Weaver (May 19)
- Re: [NANOG] Installation troubles with GlobalCrossing Paul Wall (May 19)
- Re: [NANOG] Installation troubles with GlobalCrossing Christopher Morrow (May 19)
- Re: [NANOG] Installation troubles with GlobalCrossing Drew Weaver (May 19)
- <Possible follow-ups>
- Re: [NANOG] Installation troubles with GlobalCrossing Robert Bonomi (May 19)