nanog mailing list archives
Re: [NANOG] Microsoft.com PMTUD black hole?
From: "Stephen Sprunk" <stephen () sprunk org>
Date: Wed, 7 May 2008 11:32:23 -0500
Thus spake "Nathan Anderson/FSR" <nathana () fsr com>
A member of Microsoft's GNS network escalations team saw my postings on NANOG about this issue and took offense at my use of this forum to raise this issue with them, and criticized me as being unprofessional and lacking in business acumen.
First, it's "unprofessional and lacking in business acumen" for someone to criticize their customers to their face. As one manager taught me, "The customer may not always be right, but they're never wrong." Second, it's their own damn fault for not maintaining their contact information properly in public databases. If the only option they leave you is to post to NANOG, because they don't respond to (or even accept) direct requests to the listed contacts, then that's what you have to do. Many companies are guilty of the latter, and we all get the benefit of seeing the state of their customer service for reference when making future buying decisions. Very few are arrogant enough to do the former, though. S Stephen Sprunk "God does not play dice." --Albert Einstein CCIE #3723 "God is an inveterate gambler, and He throws the K5SSS dice at every possible opportunity." --Stephen Hawking _______________________________________________ NANOG mailing list NANOG () nanog org http://mailman.nanog.org/mailman/listinfo/nanog
Current thread:
- Re: [NANOG] Microsoft.com PMTUD black hole?, (continued)
- Re: [NANOG] Microsoft.com PMTUD black hole? Nathan Anderson/FSR (May 06)
- Re: [NANOG] Microsoft.com PMTUD black hole? Robert Bonomi (May 06)
- Re: [NANOG] Microsoft.com PMTUD black hole? Tomas L. Byrnes (May 06)
- Re: [NANOG] Microsoft.com PMTUD black hole? Marshall Eubanks (May 06)
- Re: [NANOG] Microsoft.com PMTUD black hole? Nathan Anderson/FSR (May 06)
- Re: [NANOG] Microsoft.com PMTUD black hole? Nathan Anderson/FSR (May 06)
- Re: [NANOG] Microsoft.com PMTUD black hole? Randy Bush (May 06)
- Re: [NANOG] Microsoft.com PMTUD black hole? Glen Turner (May 07)
- Re: [NANOG] Microsoft.com PMTUD black hole? Patrick Giagnocavo (May 07)
- Re: [NANOG] Microsoft.com PMTUD black hole? Mark Newton (May 07)
- Re: [NANOG] Microsoft.com PMTUD black hole? Stephen Sprunk (May 07)
- Re: [NANOG] Microsoft.com PMTUD black hole? Rich Kulawiec (May 07)
- Re: [NANOG] Microsoft.com PMTUD black hole? Nathan Anderson/FSR (May 07)
- Re: [NANOG] Microsoft.com PMTUD black hole? Michael Sinatra (May 07)
- Re: [NANOG] Microsoft.com PMTUD black hole? Iljitsch van Beijnum (May 07)
- Re: [NANOG] Microsoft.com PMTUD black hole? Tomas L. Byrnes (May 07)
- Re: [NANOG] Microsoft.com PMTUD black hole? Nathan Anderson/FSR (May 07)
- Re: [NANOG] Microsoft.com PMTUD black hole? Iljitsch van Beijnum (May 07)
- Re: [NANOG] Microsoft.com PMTUD black hole? Nathan Anderson/FSR (May 07)
- Re: [NANOG] Microsoft.com PMTUD black hole? Tomas L. Byrnes (May 06)
- Re: [NANOG] Microsoft.com PMTUD black hole? Tomas L. Byrnes (May 07)
- Re: [NANOG] Microsoft.com PMTUD black hole? Iljitsch van Beijnum (May 07)