nanog mailing list archives
RE: What to do when your ISP off-shores tech support
From: "Frank Bulk - iName.com" <frnkblk () iname com>
Date: Thu, 25 Dec 2008 17:00:53 -0600
I don't think there would be a concern about off-shore support if we couldn't tell it was "off-shore". That term has all derogatory bias of describing of persons with foreign accents who are difficult to understand and provide support for consumer-oriented products but have the most rudimentary knowledge of the product and how to support/fix it. I had a most positive experience on a weekend a few months ago when I received support from Microsoft technician who was working on the other side of the world, and although was difficult to understand (I had to ask him to repeat himself two or three times on many occasions), knew the product and helped me out of a tight spot. I've had similar positive experiences working with Motorola personnel out of Australia, and Cisco personnel out of Belgium, the Middle East, and Australia. Frank -----Original Message----- From: Martin Hannigan [mailto:martin () theicelandguy com] Sent: Thursday, December 25, 2008 3:55 PM To: Jay Hennigan Cc: nanog () nanog org Subject: Re: What to do when your ISP off-shores tech support On Wed, Dec 24, 2008 at 12:43 PM, Jay Hennigan <jay () west net> wrote:
Matthew Black wrote:I've had difficulties reaching anyone with a brain at my DSL provider Verizon California.Switch to a local ISP with local tech support.
Hi Jay: Is there really anything wrong with sending first-level technical support offshore? Macs are macs, Windows is windows and mail is mail whether you're in Mumbai or Memphis. As long as the language skills are good and the people are well trained, it should be mostly irrelevant, IMHO. Happy Holidays, -M<
Current thread:
- Re: What to do when your ISP off-shores tech support, (continued)
- Re: What to do when your ISP off-shores tech support david raistrick (Dec 26)
- Re: What to do when your ISP off-shores tech support Martin List-Petersen (Dec 27)
- Re: What to do when your ISP off-shores tech support Matthew Black (Dec 28)
- Re: What to do when your ISP off-shores tech support Seth Mattinen (Dec 28)
- Re: What to do when your ISP off-shores tech support Martin List-Petersen (Dec 28)
- RE: What to do when your ISP off-shores tech support Skywing (Dec 28)
- Re: What to do when your ISP off-shores tech support Martin List-Petersen (Dec 28)
- Re: What to do when your ISP off-shores tech support Andy Davidson (Dec 27)
- Re: What to do when your ISP off-shores tech support Steven M. Bellovin (Dec 27)
- RE: What to do when your ISP off-shores tech support Richey (Dec 27)
- RE: What to do when your ISP off-shores tech support Frank Bulk - iName.com (Dec 25)
- Re: What to do when your ISP off-shores tech support Martin Hannigan (Dec 25)
- Re: What to do when your ISP off-shores tech support Mark Foster (Dec 25)
- Re: What to do when your ISP off-shores tech support Todd Vierling (Dec 26)
- Re: What to do when your ISP off-shores tech support Martin Hannigan (Dec 26)
- Re: What to do when your ISP off-shores tech support Matthew Moyle-Croft (Dec 26)
- Re: What to do when your ISP off-shores tech support Andrew Matthews (Dec 26)
- RE: What to do when your ISP off-shores tech support Tomas L. Byrnes (Dec 24)