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Re: What to do when your ISP off-shores tech support
From: "Ben Scott" <mailvortex () gmail com>
Date: Thu, 25 Dec 2008 10:52:24 -0500
On Wed, Dec 24, 2008 at 1:31 PM, Matthew Black <black () csulb edu> wrote:
Going through COVAD's interactive DSL chooser, there are no options for RESIDENTIAL service.
So choose "business". In the world of mass-market ISPs, "residential" means "end-user without clue who cares only about price, not service". You actually want business. Yes, you will pay more. You've established that you don't like the service level you receive at the rate you are currently paying.
DSLextreme is charging a higher price than Verizon and I suspect they are simply reselling Verizon's DSL ...
If their customer service/tech support is better, why do you care how they get the packets to your equipment?
I don't see them offering voice and that's why I conclude they are reselling Verizon's DSL service.
Pure speculation on my part, but maybe they just aren't interested in the voice market. -- Ben
Current thread:
- Re: What to do when your ISP off-shores tech support, (continued)
- Re: What to do when your ISP off-shores tech support chaim . rieger (Dec 24)
- RE: What to do when your ISP off-shores tech support Tomas L. Byrnes (Dec 24)
- Re: What to do when your ISP off-shores tech support Matthew Black (Dec 24)
- Re: What to do when your ISP off-shores tech support Etaoin Shrdlu (Dec 24)
- Re: What to do when your ISP off-shores tech support Matthew Black (Dec 24)
- RE: What to do when your ISP off-shores tech support Michael K. Smith - Adhost (Dec 24)
- Re: What to do when your ISP off-shores tech support chaim . rieger (Dec 24)
- Re: What to do when your ISP off-shores tech support Tom Hutton (Dec 25)
- Re: What to do when your ISP off-shores tech support Seth Mattinen (Dec 24)
- Re: What to do when your ISP off-shores tech support William Warren (Dec 25)
- Re: What to do when your ISP off-shores tech support Ben Scott (Dec 25)
- Re: What to do when your ISP off-shores tech support Eddie (Dec 27)
- RE: What to do when your ISP off-shores tech support Tomas L. Byrnes (Dec 24)
- Re: What to do when your ISP off-shores tech support chaim . rieger (Dec 24)
- RE: What to do when your ISP off-shores tech support Tomas L. Byrnes (Dec 24)
- Re: What to do when your ISP off-shores tech support Martin List-Petersen (Dec 24)
- RE: What to do when your ISP off-shores tech support Tomas L. Byrnes (Dec 24)