Re: Best practices for abuse@ mailbox and network abuse complaint handling?

["william(at)elan.net" <william () elan net>]

On Fri, 12 May 2007, John Levine wrote:

> > The issue I see with most of the options (abuse.net, spamcop, etc)  is
>
> Hey, leave abuse.net out of this, please.  It's just a database of
> contact addresses.
>
> You might want to take a look at Abacus from word-to-the-wise.com.
> It's a ticketing package specifically designed for abuse desks.  You
> still have to run your own abuse desk, but it does a lot of the grunt
> work for you.

I think he was asking about reporting abuse and not handling
abuse desk complaints.

Personally I generally report non-spam complaints to same abuse
designated mailbox (it is abuse after all) but also CC data from
abuse contacts from ASN whois.

--
William Leibzon
Elan Networks
william () elan net