nanog mailing list archives
Re: Best practices for abuse@ mailbox and network abuse complaint handling?
From: John Levine <johnl () iecc com>
Date: 12 May 2007 02:18:35 -0000
The issue I see with most of the options (abuse.net, spamcop, etc) is
Hey, leave abuse.net out of this, please. It's just a database of contact addresses. You might want to take a look at Abacus from word-to-the-wise.com. It's a ticketing package specifically designed for abuse desks. You still have to run your own abuse desk, but it does a lot of the grunt work for you. Regards, John Levine, johnl () iecc com, Primary Perpetrator of "The Internet for Dummies", Information Superhighwayman wanna-be, http://www.johnlevine.com, ex-Mayor "More Wiener schnitzel, please", said Tom, revealingly.
Current thread:
- Best practices for abuse@ mailbox and network abuse complaint handling? K K (May 11)
- Re: Best practices for abuse@ mailbox and network abuse complaint handling? Albert Meyer (May 11)
- Re: Best practices for abuse@ mailbox and network abuse complaint handling? K K (May 11)
- Re: Best practices for abuse@ mailbox and network abuse complaint handling? Jeroen Massar (May 11)
- Re: Best practices for abuse@ mailbox and network abuse complaint handling? John Levine (May 11)
- Re: Best practices for abuse@ mailbox and network abuse complaint handling? william(at)elan.net (May 11)
- Re: Best practices for abuse@ mailbox and network abuse complaint handling? K K (May 12)
- Re: Best practices for abuse@ mailbox and network abuse complaint handling? Douglas Otis (May 13)
- Re: Best practices for abuse@ mailbox and network abuse complaint handling? John Levine (May 13)
- Re: Best practices for abuse@ mailbox and network abuse complaint handling? K K (May 11)
- Re: Best practices for abuse@ mailbox and network abuse complaint handling? Albert Meyer (May 11)
- RE: Best practices for abuse@ mailbox and network abuse complaint handling? Stasiniewicz, Adam (May 12)
- Re: Best practices for abuse@ mailbox and network abuse complaint handling? Al Iverson (May 12)
- Re: Best practices for abuse@ mailbox and network abuse complaint handling? Gerry Boudreaux (May 12)
- Re: Best practices for abuse@ mailbox and network abuse complaint handling? Niels Bakker (May 12)
- Re: Best practices for abuse@ mailbox and network abuse complaint handling? John Levine (May 12)