Re: GoDaddy.com shuts down entire data center?

[chuck goolsbee <chucklist () forest net>]

> I think the main thing I learned from that is that there are a 
> surprising number of hosting companies and self-professed data 
> centre operators who really don't know much about the DNS.

Or even what the word "datacenter" means. Sounds to me like a rack of 
servers or a cage was suspended, not "an entire datacenter" which was 
claimed several times.

The recorded phone call was basically a lesson in how NOT to escalate 
a call, from both sides involved. From the customer's side if he'd 
not been so confrontational, he probably would have gotten his 
problem solved. From the operator's side, they should have a 
procedure for dealing with abuse and critical escalations 7/24.

Just my perception.

--chuck