nanog mailing list archives
RE: Anyone heard of INOC-DBA?
From: "Wayne Gustavus (nanog)" <nanog () wgustavus com>
Date: Sat, 4 Feb 2006 11:55:43 -0500
To chime with my own experiences, the few times I have used the INOC-DBA system for an Inter-provider issue have been quite successful. The results were much faster and much less frustrating that calling through the 'front door' of the provider's NOC. And it is fair to say that the system only gains usefulness with wider implementation among network providers and appropriate deployment of the phones within the organization. Within Verizon, I deployed the phones with our IP-NOC (yes, we have *many* NOCs, but only 1 handles IP issues), with our IP escalation team (TAC), and on my desk (footnote: my desk recently moved and haven't gotten the inoc-dba phone back up on the new net infrastructure). In light of recent purchases by VZ, if none of the above methods work, just call Chris Morrow. Just kidding Chris! :-) - Wayne
-----Original Message----- From: owner-nanog () merit edu [mailto:owner-nanog () merit edu] On Behalf Of Christopher L. Morrow Sent: Friday, February 03, 2006 4:31 PM To: Richard A Steenbergen Cc: Sean Donelan; nanog () merit edu Subject: Re: Anyone heard of INOC-DBA? On Fri, 3 Feb 2006, Richard A Steenbergen wrote:And then of course there is that whole "using the IPnetwork to contactsomeone about an IP network issue" thing that doesn't seemterribly wellthought out... Admittedly I haven't looked at the INOC-DBAstuff in awhile, there could have been some massive advancement thatI'm not awareof, but I suspect that the situation is still "more workneeded". Existingphone systems, call centers, and engineers with cellphones,seems to be amuch safer bet right now.there is no one solution... to anything except 'life' (solution == death). So, how about looking at it as a tool to use. You might have your provider's $Person_for_Problem in your cell phone, use that if you can. Use their Customer Service number or use their INOC number.... putting down a project that does work because it's not the holy grail isn't productive.
Current thread:
- Anyone heard of INOC-DBA?, (continued)
- Anyone heard of INOC-DBA? Sean Donelan (Feb 03)
- Re: Anyone heard of INOC-DBA? Aaron Glenn (Feb 03)
- Re: Anyone heard of INOC-DBA? Patrick W. Gilmore (Feb 03)
- Re: Anyone heard of INOC-DBA? Wayne E. Bouchard (Feb 03)
- Re: Anyone heard of INOC-DBA? Tom Vest (Feb 03)
- Re: Anyone heard of INOC-DBA? Jon Lewis (Feb 03)
- Re: Anyone heard of INOC-DBA? Michael . Dillon (Feb 06)
- Re: Anyone heard of INOC-DBA? Richard A Steenbergen (Feb 03)
- Re: Anyone heard of INOC-DBA? Joe Abley (Feb 03)
- Re: Anyone heard of INOC-DBA? Christopher L. Morrow (Feb 03)
- RE: Anyone heard of INOC-DBA? Wayne Gustavus (nanog) (Feb 04)
- RE: Anyone heard of INOC-DBA? Henry Linneweh (Feb 04)
- RE: Anyone heard of INOC-DBA? Christopher L. Morrow (Feb 04)
- RE: Anyone heard of INOC-DBA? Bill Woodcock (Feb 04)
- RE: Anyone heard of INOC-DBA? Randy Bush (Feb 04)
- RE: Anyone heard of INOC-DBA? Bill Woodcock (Feb 04)
- Re: Anyone heard of INOC-DBA? Jeroen Massar (Feb 04)
- Re: Anyone heard of INOC-DBA? Bill Woodcock (Feb 04)
- Re: Yahoo, Google, Microsoft contact? Per Heldal (Feb 03)
- Re: Yahoo, Google, Microsoft contact? Dave Stewart (Feb 03)
- Re: Yahoo, Google, Microsoft contact? Joe Abley (Feb 03)