nanog mailing list archives

Re: The entire mechanism is Wrong!


From: Jim Shankland <nanog () shankland org>
Date: Sun, 16 Jan 2005 21:57:58 -0800


Just remember that, as an example, Melbourne IT has probably two orders
of magnitude more clients than you. A 24x7 pager service would attract
a /lot/ of "Emergencies" and as such they'd have to consider running
at least a muppet level call service outside of hours to filter
"emergency" requests away from the normal signup procedures and over
to the People Who Really Fix Things.

Of course it's unreasonable to expect a registrar to have to
put up with such a burden during off hours:  God only knows what
kind of silly calls would come in.  "Emergencies" are best
handled in a batch during the regular work week.  For the
stuff that really won't wait, you just put a lawyer on retainer,
who can fax off a letter telling the complainant to sod off until
Monday morning, or until the moon is in the seventh house and Jupiter
aligns with Mars, whichever comes first. 

I mean, if we can't be on the golf course by 3:00, what are we
in this business for, anyway -- right?

Jim Shankland


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