Re: Abuse Ticketing Systems

[Paul Khavkine <paul () distributel net>]

Try Request Tracker, it's very flexible and free.

http://www.bestpractical.com


On Thu, 28 Oct 2004, James Baldwin wrote:

> Are there any particularly useful ticketing systems for handling the
> sorts and volume of complaints an abuse desk sees?
>
> Currently my company has deployed Remedy internally and while it is
> particularly useful in managing work requests and our noc's incident
> response, it seems to be completely unsuited for our abuse desk needs.
> I've been recommended to Abacus and would be interested in anyone's
> experience with it. If someone has had a painless and successful
> experience using Remedy to handle abuse desk ticketing I'd love to hear
> a little about the overall engineering of the system to handle it.
>
> ---
> James Baldwin


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Paul Khavkine
Network Administrator
DISTRIBUTEL Communications.
740 Notre Dame West, Suite 1135
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1-514-877-5505 x 263
http://www.distributel.net
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