nanog mailing list archives
Abuse Ticketing Systems
From: James Baldwin <jbaldwin () antinode net>
Date: Thu, 28 Oct 2004 10:12:45 -0400
Are there any particularly useful ticketing systems for handling the sorts and volume of complaints an abuse desk sees?
Currently my company has deployed Remedy internally and while it is particularly useful in managing work requests and our noc's incident response, it seems to be completely unsuited for our abuse desk needs. I've been recommended to Abacus and would be interested in anyone's experience with it. If someone has had a painless and successful experience using Remedy to handle abuse desk ticketing I'd love to hear a little about the overall engineering of the system to handle it.
--- James Baldwin
Current thread:
- Abuse Ticketing Systems James Baldwin (Oct 28)
- Re: Abuse Ticketing Systems Paul Khavkine (Oct 28)
- Re: Abuse Ticketing Systems John Kinsella (Oct 28)
- Re: Abuse Ticketing Systems Todd Mitchell - lists (Oct 28)
- Big List of network owners? John Underhill (Oct 28)
- Re: Big List of network owners? Joe Abley (Oct 28)
- Re: Big List of network owners? Valdis . Kletnieks (Oct 28)
- Re: Big List of network owners? Tom Vest (Oct 28)
- Re: Big List of network owners? Valdis . Kletnieks (Oct 28)
- Re: Big List of network owners? Tom Vest (Oct 28)
- Re: Big List of network owners? Randy Bush (Oct 28)
- Big List of network owners? John Underhill (Oct 28)