nanog mailing list archives
Re: Lazy network operators
From: "Stephen J. Wilcox" <steve () telecomplete co uk>
Date: Sun, 11 Apr 2004 20:27:28 +0100 (BST)
On 11 Apr 2004, Paul Vixie wrote:
on the other hand, i just want to say, many isp's are in business to make money not save the world, and if a stronger AUP would mean fewer customers, then the management team is going to have a very hard time justifying a stronger AUP to their shareholders.
Surely no coincidence then that their change in abuse policy occurs at a time when they are cutting customer support by 30%: http://www.theregister.co.uk/2004/04/07/ntl_jobs_cut/ Theres a followup discussing their poor CS queue times: http://www.theregister.co.uk/2004/04/08/ntl_jobs_union/ so it seems when the going gets tough, the staff perceived to be non-essential (indirect to the revenue stream) are going! No surprise I guess Steve
Current thread:
- Re: TTY phone fraud and abuse, (continued)
- Re: TTY phone fraud and abuse Stephen Sprunk (Apr 11)
- Re: TTY phone fraud and abuse Iljitsch van Beijnum (Apr 12)
- Re: TTY phone fraud and abuse Suresh Ramasubramanian (Apr 12)
- Re: TTY phone fraud and abuse Niels Bakker (Apr 12)
- Re: TTY phone fraud and abuse Patrick W . Gilmore (Apr 14)
- Re: TTY phone fraud and abuse Patrick W . Gilmore (Apr 14)
- Re: TTY phone fraud and abuse Laurence F. Sheldon, Jr. (Apr 15)
- Re: Lazy network operators Paul Vixie (Apr 11)
- abuse standards & consumer reports William Allen Simpson (Apr 11)
- Re: abuse standards & consumer reports Paul Vixie (Apr 11)
- Re: Lazy network operators Stephen J. Wilcox (Apr 11)
- Re: Lazy network operators Avleen Vig (Apr 10)
- Re: Lazy network operators Paul Vixie (Apr 10)
- Re: Lazy network operators Laurence F. Sheldon, Jr. (Apr 12)
- Re: Lazy network operators Steven Champeon (Apr 12)
- Re: Lazy network operators Robert Blayzor (Apr 12)
- Re: Lazy network operators Steven Champeon (Apr 12)
- Re: Lazy network operators E.B. Dreger (Apr 13)