Re: AT&T Broadband

[Miles Fidelman <mfidelman () civicnet org>]

On Fri, 21 Dec 2001, Peter Galbavy wrote:

> This is probably because the people you talk to are employed by an 'out
> sourced' call centre company who has at some point in the past sat down with
> their client and built a call flow chart with all the things that these
> people should say, ask and do.

good point - though, of course, one would expect better from AT&T

I remember the legal process for transferring ownership of the system
ffrom MediaOne to AT&T - AT&T swore up and down how they were going to
bring so much more technical, operational, managerial, and financial
expertise and strength to the system than MediaOne ever could - what a
hoot

I guess I'm still spoiled from all those years I spent at BBN - building
and supporting large networks for various government agencies and
corporations - folks who actually cared about building serious network
support organizations.

Sigh..

Miles

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