Re: Contact handles disappearing mysteriously from the whois database!

[John Fraizer <John.Fraizer () EnterZone net>]

At 11:15 AM 4/27/99 -0400, Steven J. Sobol wrote:
> The major problem is that NSI refuses to be honest about what's
> going on.

Well, I got one from them today concerning this.  You'll love this.  I have
included my reply to them as well:


To: help () networksolutions com
Subject: Re: [NIC-990424.199e] Lost Objects
Cc: 


Ahem,

Excuse me.  These are separate ROLE accounts.  They have separate purposed
and actually have a separate person on the other end of the email address.
We use these ROLE accounts so we don't HAVE to modify any domains when/if
someone leaves the company.

We are a hosting company.  We have a NIC handle for our NOC, and a NIC
handle for our registration services department.

I notice that Network Solutions, Inc has a separate NIC Handle for your
accounts payable department.

Accounts Payable  (AP5173-ORG)  ap () NETSOL COM
703-742-0400

Wow... CERF.NET has the same scheme on their end:

   Administrative Contact:
      CERFnet Administrator  (CA597-ORG)  cerf-admin () CERF NET
      619-812-5000
   Technical Contact, Zone Contact:
      CERFnet Hostmaster  (CERF-HM)  dns () CERF NET
      619-812-5000


Same goes for BBNPlanet:

   Administrative Contact, Technical Contact, Zone Contact:
      BBN Network Operations Center  (BNOC)  ops () BBNPLANET COM
      800-632-7638
Fax- 781-262-6351
   Billing Contact:
      AP, GTEI Domain  (GDA35)  domain-bill () GTEI NET
      800-632-7638 (FAX) 617-873-6012


OOPS!  It looks like C&W are in the same boat I am:

Cable & Wireless, Inc. (CW3-DOM)
   1919 Gallows Road
   Vienna, VA 22182

   Domain Name: CW.NET

   Record last updated on 18-Mar-99.
   Record created on 13-May-95.
   Database last updated on 26-Apr-99 10:40:23 EDT.

   Domain servers in listed order:

   NS.CW.NET                    204.70.128.1
   NS2.CW.NET                   204.70.57.242
   NS3.CW.NET                   204.70.25.234
   NS4.CW.NET                   204.70.49.234



Look Ma!  No Contact handles!





At 12:19 PM 4/27/99 -0400, you wrote:
> Thank you for contacting Network Solutions.
>
> Each contact in NSI's database is assigned one "handle" - a unique tag to
> differentiate him/her from all other contacts in the database.
> Only one handle should exist for each Individual or Role. If the contact
> handle is already in the database, insert it and leave the rest of the
> section blank. If the contact handle is inserted and additional information
> is also provided, only the contact handle will be used.
> Any additional information will be ignored.
>
> We are pleased to help you consolidate your multiple NIC handles. In order to
> accomplish this task, please take the follwowing steps in the prescribed 
> sequence. 
>
> 1. Choose which one of your NIC handles will become your sole NIC handle.
>
> 2. For each domain name registration affected, submit a Domain Name 
> Registration Agreement modification.  On these Domain Name Registration 
> Agreements, replace any occurence of the additional NIC handles with the one
> NIC handle you chose to be your sole NIC handle. 
>
> The Domain Name Registration Agreement is available on our Web site at
> www.networksolutions.com.  From our home page, choose Make Changes, enter your
> domain name, then select the Domain Name Registration Agreement. 
>
> 3. After you have received confirmation from Network Solutions that your
> modification request has been processed, you should delete the contact records
> for each additional NIC handle.  Accomplish this task by submitting a Contact 
> Form deletion to HOSTMASTER () INTERNIC NET.  
>
> The Contact Form is also available on our Web site at
www.networksolutions.com.
> > From our home page, choose Make Changes, then select Contact Form at the 
> bottom of the page.
>
> If your request to delete your NIC handle is not submitted from your e-mail
> address according to our database, you will be sent an e-mail message
providing
> you with your tracking number, and giving you instructions for completing and
> submitting a faxed authorization letter. 
>
>
> Best Regards,
> Alix J
> Network Solutions Registration Services
>
> World Wide Web: http://www.networksolutions.com
> E-mail:         hostmaster () internic net
> Tax ID #:       52-1146119                       cc 03/08/99 
> ========================================================================== 
>
> > Hello,
> >
> > My name is John Fraizer.  I recently noticed the disappearance of two of
> > our objects in the whois database.
> >
> > The objects are NOC99-ORG and NOC179-ORG.
> >
> > The objects SHOULD be as follows:
> >
> > Network Operations Center (NOC179-ORG)          noc () ENTERZONE NET
> >     EnterZone.Net
> >     6227 Headley Road
> >     Gahanna, OH 43230
> >     US
> >  
> >     +1 614 316-2708
> >  
> >     Record last updated on 24-Mar-99.
> >     Database last updated on 26-Mar-99 17:24:34 EST.
> >
> > ----------------
> >
> > Registration Services Account (NOC99-ORG)          hostmaster () ENTERZONE NET
> >    EnterZone.Net
> >    6227 Headley Road
> >    Gahanna, OH 43230
> >    US
> >
> >    +1 614 316 2708
> >
> >     Record last updated on 24-Mar-99.
> >     Database last updated on 26-Mar-99 17:24:34 EST.
> >
> >
> >
> > Both objects still exist in the ARIN whois database and have obviously been
> > deleted (by acident?) from the InterNIC whois database.
> >
> >
> > Note: The address information has not yet been updated in the ARIN database.
> >
> >
> > Registration Services Account (NOC99-ORG-ARIN)
> > hostmaster () ENTERZONE NET
> >    EnterZone.Net
> >    604 East Rich Street                                  Suite 1100
> >    Columbus, OH 43215
> >    US
> >    (614) 463-1220
> >
> >    Record last updated on 13-Sep-97.
> >    Database last updated on 23-Apr-99 16:13:50 EDT.
> >
> >
> > Network Operations Center (NOC179-ORG-ARIN)             noc () ENTERZONE NET
> >    EnterZone.Net
> >    604 East Rich Street                                  Suite 1100
> >    Columbus, OH 43215
> >    US
> >    (614) 463-1220
> >
> >    Record last updated on 16-Sep-97.
> >    Database last updated on 23-Apr-99 16:13:50 EDT.
> >
> >
> >
> > Please give this issue your immediate attention as we have orphan records
> > without these contacts.
> >
> >
> >
> > John Fraizer
> > President
> > EnterZone, Inc
> > john.fraizer () EnterZone Net

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