Reporting abuse (was Re: Lawsuit threat against RBL users)

["J.D. Falk" <jdfalk () cp net>]

On 11/19/98, "Roeland M.J. Meyer" <rmeyer () mhsc com> wrote: 

> Actually, it is somewhat easier for them. I have it on good authority that
> the mail admin at AOL gets regular detailed traces from SPAM-L and other
> private sources. Many of the SPAM complaints not only come with detailed
> headers, but traceroutes as well. NetCom also benefits from their users in
> this way. All that is required is to verify the analysis as being valid,
> check the logs, and move on from there.

        Since the abuse folks have to verify that the analysis is
        valid, why even include the analysis?

        Personally, when dealing with complaints, I tend to ignore
        all "analysis" and other text except the forwarded message 
        itself unless I'm at a loss as to figure out why it was sent 
        to my abuse department.

        I've spoken to a number of other abuse leads who feel the
        same way.

-- 
J.D. Falk <jdfalk () cp net>                                 "Nathan says hi."
Special Agent In Charge (Abuse Issues)
Critical Path, Inc.