Re: Domain Rant. 24x7 NOC Internic NOC support required?

[Hong Chen <hchen () aimnet net>]

The Internic is really getting us crazy. I just talked with 
Hinet, that has 500,000 users, and they have tried very hard
to get hold of Internic, but only end up with an answering machine.

If Internic controls domain name, and domain name is so important
to ISPs, Internic should AT LEAST provide a 24x7 support NOC
center so that problems like this can be resoved quickly. We 
thought paying $50/year will give us some services, and now
it seems to be just another way around.

When AOL  and Netcom were done for a few hours, it created such
a big news in US. AOL and Netcom were at least having the 
choice of working Days & Nights to resolve the problems.

Now Hinet has been down for two days, and similarly half million 
users are affected. They can do very little, but can only 
speak to the answering machine at Internic, and painfully 
waiting for Internic people come back to work the next day!

The funny thing is that you can do nothing, but begging Internic
to resolve the problem. 

Again, Hinet already has paid the fee 2 days ago (the fee was 
drawn from the bank)

Anyone has a pager number of the Internic engineers?


Hong Chen                               408-567-3800 (tel)
hchen () aimnet net                     408-567-0990 (fax)

On Thu, 20 Mar 1997, Vadim Antonov wrote:

> So far, that sounds like nice basis for a class action lawsuit.
>
> Imagine a land title company throwing away records just because they
> lost a payment receipt.  That's what InterNIC is doing.
>
> My experience with InterNIC was that i managed to get hold of
> actual person, and got assurances that everything's ok.  Then
> i see nothing happened in the database, so i call again, and they
> tell the information "is not there yet".  Now, i go to the automatic
> system and make a card payment -- the system gives back authorization
> code, etc.  Guess what.  It still says the domain registration is not paid.
>
> I think it is time ISPs take the matter in their hands.  I.e. let ISPs
> to perform registrations.  Root serer operators can ensure uniqueness
> just fine.
>
> --vadim

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