Re: Domain Rant.

[Eric Germann <ekgermann () cctec com>]

Not to mention the fact their automated pay by CC over the phone scam
doesn't recognize their invoice numbers...

At 07:01 PM 3/20/97 -0800, maillists wrote:
> > Add us to the list of 'paid and put on hold'.  We host ipdmug.org, which
> > recently had the same thing happen.  You can guess what a burden it was to
> > finally get matters resolved.
>
> I know this does not exactly belong here, several
> of our customers have reported spending days on hold
> just trying to reach a person at Network Solutions so
> their paid domain will not go on hold. I have heard
> from three such customers just today morning.
>
> It is worse if you paid for more than one domain in
> a single credit card transaction. There is no email
> receipt or a record that matches the money paid to
> a specific domain name.
>
> If anyone has ideas how to get Network Solutions
> to fix this operational problem _now_, so these
> domains do not go off line, please post here.


============================================================================
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Eric Germann                            Computer and Communications Technologies
ekgermann () cctec com                  Van Wert, OH 45891
                                        Phone:  419 968 2640
http://www.cctec.com                    Fax:    419 968 2641

Network Design, Connectivity & System Integration Services 
A Microsoft Solution Provider                                   
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