Re: outages, quality monitoring, trouble tickets, etc

[Matt Zimmerman <mdz () netrail net>]

On Thu, 23 Nov 1995, Hans-Werner Braun wrote:

> In a computer network we *do* have the technology to do such things,
> you know. It requires willingness to do it more than it needs
> technology at this point of time.

I think the response being generated (if nowhere else) on this list shows 
that there IS a willingness to implement such a system.  The "best" 
design for a global trouble database is unclear at best; a lot of issues 
re: data collection, information distribution, etc. will have to be resolved.

I, for one, am willing to devote whatever time and computing resources 
are required of me to support a project like this, and I think most other 
providers share my position.  Being better informed is an advantage to 
everyone.

// Matt Zimmerman       Chief of System Management           NetRail, Inc.
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