Re: Microsoft's Danger Data Service disrupts users for over a week and now warns of loss of contact and calendar information -- unbelievable screw-up

[David Farber <dave () farber net>]

Begin forwarded message:

From: Bruce R Koball <bkoball () well com>
Date: October 11, 2009 4:28:07 PM EDT
To: Dave Farber <dave () farber net>
Cc: ip <ip () v2 listbox com>
Subject: Re: [IP] Microsoft's Danger Data Service disrupts users for  
over a week and now warns of loss of contact and calendar information  
-- unbelievable screw-up

<http://macdailynews.com/index.php/weblog/comments/22699/P51/>

> ...
> HipTop3.com reports, "Currently the rumor with the most weight is as  
> follows: Microsoft was upgrading their SAN (Storage Area Network aka  
> the thing that stores all your data) and had hired Hitachi to come  
> in and do it for them. Typically in an upgrade like this, you are  
> expected to make backups of your SAN before the upgrade happens.  
> Microsoft failed to make these backups for some reason. Were not  
> sure if it was because of the amount of data that would be required,  
> if they didnt have time to do it, or if they simply forgot.  
> Regardless of why, Microsoft should know better. So Hitachi worked  
> on upgrading the SAN and something went wrong, resulting in its  
> destruction."
> "How this happens in todays day and age is beyond belief. Hundreds of
> thousands of customers that generate millions of dollars in revenue  
> means you back their stuff up, in triplicate. You test these backups  
> regularly, and you move a copy off site that doesnt get touched  
> except in case of an emergency (i.e. right now). The head of the  
> mobile division (and person in charge of whats left of Danger) is  
> Roz Ho, who has been at Microsoft for 18 years," HipTop3.com  
> reports. "You would think shed know something about how to run a  
> business."
> ...




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