Re: ATT suggests heavy data users overloading cell sites, must stop or pay?

[David Farber <dave () farber net>]

Begin forwarded message:

So,
 
Let me guess; no one has asked about the charges for busy signals, calls that don’t go through or dropped calls --- all 
counted as minutes?  Or is it double-dipping in the counting of calls in general because the person called gets charged 
as well as the person making the call? 

Oh, and does this mean that if overall, customers only use 30% of their plan minutes (or less),  that they will now get 
refunds for low usage? 

In our last survey of San Diego California where we collected actual phone bills and put them into a database, 
including usage and plans – While the companies complain about the harms of the ‘large users’, no one is talking about 
the harms to the majority of users – those who have bought plans larger than they need because they are concerned with 
going over their minutes and getting hit with onerous fees?
 
In previous surveys (and this one) we found roughly  low, medium and highvolume customers are about 1/3, 1/3, and 1/3 
of the population and the bottom 15% and top 15% are usually highvolume customers, with extremely high volume to be 
under 10% of the population.
 
Yes, the 80-20 rule kind of applies, 20% makes 80% of all calls, etc. but, at the end of the day – if you advertise an 
all you can eat product, (*and you’re gouging the other 80% of customers) should we feel sorry for you if someons 
actually uses what you advertised?
 
About the CA report http://www.newnetworks.com/ucanstudy.htm
 
and methodology http://www.newnetworks.com/Methodteletruthsurvey.htm
 
Finally, who’s kidding who/ If  AT&T gets away with this it won’t be making the heavier users pay more--- do we really 
believe AT&T will set the bar just for ‘seriously heavy users’? 

bruce kushnick
 
 
 
 




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