RE: Incident investigation methodologies

[Harlan Carvey <keydet89 () yahoo com>]

Steven

However unknownly, you made my point for me.  Thanks.

Harlan

--- Steven Trewick <STrewick () joplings co uk> wrote:
> > One more thing to think about...what happens when
> you
> > go to the doctor?  When you go to a doctor's
> office
> > with a complaint, does he simply give you a lethal
> > injection then perform an autopsy to determine
> what
> > was wrong with you?  Or does he collect volatile
> > information...interview you, ask you questions,
> take
> > your temperature and blood pressure, etc?  
>
>
> That is simply the single most bogus metaphor I've
> heard this week.
>
> In the real world, production systems need to go
> back into production 
> ASAP.
>
> Frontline support staff simply do not have the time
> or resource
> (or often even the knowledge) to conduct lengthy
> forensic investigations.
>
> Time = Money, that's a cold, hard fact, and there
> simply isn't any way
> around it.
>
> If my choice as a human being was to perform a
> procedure on myself
> that would cost a minimal amount of resource, and
> take a minimal 
> amount of time, or a lengthy and costly series of
> investigations
> that would take forever, be painful, and possibly,
> ultimately 
> inconclusive, which would I pick ?
>
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