Re: Incident tracking database

[Paul Gillingwater <paul () lanifex com>]

Quoting Danny <Danny () drexel edu>:

>          I've been looking for ages now and have not been able to find a real 
> web based incident tracking system, so what I'd like to do is just throw the
> question out to people who have been doing this longer than I have and see

Sure, my company developed one, and are still developing it.  More importantly
for you is that it's open source, under GPL.  See
http://outreach.sourceforge.net or http://opt.lanifex.com for a demo login.

We're currently rewriting the security model, to add more groups and granularity
of access, as well as escalation of incidents.
-- 
*********************************
 Paul Gillingwater, BA, BSc, MBA
        Managing Director
 CSO Lanifex Unternehmensberatung
 & Softwareentwicklung G.m.b.H.
      NEW BUSINESS CONCEPTS

E-mail:  paul () lanifex com
Tel:     +43(1)2198222-20
Fax:     +43(1)2198222-11
Mobile:  +43(699)1922 3085
Webhome: http://www.lanifex.com/
Address: Praterstrasse 60/1/2
         A-1020 Vienna, Austria
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