Re: @home: Is *anyone* really home there???

[jpapen () YAHOO COM (Jeffrey Papen)]

There are many different abuse group for all of the cable operators that @Home
partners with.  @Home staff handle only a small % of the total user population.
 Many of the abuse departments are run by the individual cable operator (per
their contracts w/ @Home) and have nothing to do with @Home.

You should call your cable operator and determine who is operates your abuse
dept.

- Jeffrey

--- David Brumley <dbrumley () RTFM STANFORD EDU> wrote:
> If you write:
> security () home com
> it goes to a different group (last I checked) than abuse () home com.  AFAIK,
> security@home seems to be "over" abuse@home, so this might be a good email
> address for complaints about their response time.
>
> cheers,
> david
>
> On Wed, 23 Feb 2000, Jim Littlefield wrote:
>
> > On Tue, Feb 22, 2000 at 04:43:30PM -0600, Missouri FreeNet Administration
> wrote:
> > > Greetings,
> > >
> > >   If there are any *living breathing* @home abuse admins on this
> > > list, would one of you please contact me regarding one of your lusers?
> > >
> > >   The customer at 24.15.162.239 has been attempting to penetrate our
> > > perimeter net for almost 4 hours straight now, and it's getting really
> > > *OLD*...  (Yes,  they have been cut off at the routers, but I still have
> > > to sift through 4 hours of continuous log activity I'd rather not deal
> > > with - and they show *no* signs of catching an errant clue any time
> soon).
> > Unless @Home gets lots of complaints regarding a particular user, they do
> > very little, if anything. Spam and open NNTP servers are the only
> > complaints that they appear to act on.
> >
> > I am an @Home customer and was getting repeated entire port range scans
> > from another @Home customer located in the next town. I blasted off a
> > complaint and received nothing in return. A telephone call to @Home and
> > multiple conversations with a number of "supervisors" resulted in very
> > little being done. IMHO, @Home's network is poorly managed and their
> > support is next to useless. Unfortunately for me, DSL is not an option at
> > this time.
> >
> > --
> > Jim Littlefield           "One time I went to a museum where all the
> >                            work in the museum had been done by
> >                            children. They had all the paintings up
> >                            on refrigerators." - Steven Wright
>
> --
> #+--+#+--+#+--+#+--+#+--+#+--+#+--+#+--+#+--+#+--+#+--+#+--+#+--+#+--+#
> David Brumley - Stanford Computer Security - dbrumley () Stanford EDU
> Phone: +1-650-723-2445    WWW: http://www.stanford.edu/~dbrumley
> Fax:   +1-650-725-9121    PGP: finger dbrumley-pgp () sunset Stanford EDU
> #+--+#+--+#+--+#+--+#+--+#+--+#+--+#+--+#+--+#+--+#+--+#+--+#+--+#+--+#
> c:\winnt> secure_nt.exe
>   Securing NT.  Insert Linux boot disk to continue......
>           "I have opinions, my employer does not."

=====
Yahoo Network Engineering
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