How outsourced call centers are costing millions in identity theft

[Juha-Matti Laurio <juha-matti.laurio () netti fi>]

"A former Chase call center rep tells the story about this one thief who was able to rip off one customer for over 
$40,000,
thanks to his constant outwitting out the internationally out-sourced security department.
It wasn't that hard. Over and over again, he was able to commit credit card fraud just knowing the guy's name, social, 
and mother's maiden name.

The Americans would beg and plead with the Filipinos to not unblock the account, and over and over again they would.
Says our insider, "if US security had been able to intervene from the get-go,
he would never have been able to do so much financial damage. For the rest of his life, the true owner of that account 
will be dealing with the effects of this crime."
--clip--

More at
http://consumerist.com/5069018/how-outsourced-call-centers-are-costing-millions-in-identity-theft
 
Juha-Matti
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