Full Disclosure mailing list archives
Re: Nmap Online
From: "Greg" <full-disclosure3 () pchandyman com au>
Date: Thu, 7 Dec 2006 07:41:09 +1100
-----Original Message----- From: Christian "Khark" Lauf [mailto:full-disclosure () kharkerlake net] Sent: Thursday, 7 December 2006 5:22 AM To: full-disclosure () lists grok org uk Subject: Re: [Full-disclosure] Nmap Online -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi, Greg wrote:I don't wish to upset anyone but that answer has to be the craziest FIRST "port of call" approach I have seen used. I getplenty of thosesorts of calls. I take about 30 seconds time on the phonefor almostall of them. I say "Pull the power plug out of the router. Wait 10 seconds, plug it back in and wait another 10 seconds. OK,try now" andalmost all of them report it works well.What about the people whose router configuration (which was done by a friend months/years ago) you just resetted? Better prepare for some house visits to restore SOHO router configurations :-)
I am fairly certain that the NV in NV-ram doesn't mean "New Victim" but "Non Volatile". Eg, even if nothing else works so you pull the plug and put it back in, the settings you have changed remain intact. So, in most cases, no you do not need to worry when pulling the plug.
And I think that the more you know about a certain topic, the more you are able to find nice & half-decent solutions. Resetting the whole device just because of what is a maybe temporarly problem doesn't seem clever to me.
That wasn't what I said of course. The whole point was that if the user is complaining about not getting email from their ISP via whatever method they decide to use and/or cannot get onto the web, then pulling the power plug is a viable answer that is normally correct in most situations. Sure, there are some where it isn't the answer but if you find out it is still as bad as it ever was after pulling the plug and putting it back in, then you need to go there, physically, in any case.
But I understand your point.. At some point in time first level support gets boring.
It wasn't even that which I said. My point was always that there are better ways of doing things. You could drive 30 miles just to pull the plug yourself leaving the current job unfinished or unable to get to that next problem in a suitable response time or you could just tell the person on the phone to do that while you wait and see the result. In most cases, it has been the answer. It has never ALWAYS been the case. In the cases where it works, it is just a more efficient way for YOU to work. No "online" answer is going to fix a router that just lost its cool and is locked up unless you have installed a remote power down and power up (yeah, they exist but I haven't used one and cant remember the name). The end result of working this way is a happy customer who is now able to work, a contact who feels superior because they worked with you to fix the problem and is more likely to help you out in future when you want something done that they are capable of doing and you can get to your next appointment on time. Call me crazy but I reckon trying it first is always the best approach. Greg. _______________________________________________ Full-Disclosure - We believe in it. Charter: http://lists.grok.org.uk/full-disclosure-charter.html Hosted and sponsored by Secunia - http://secunia.com/
Current thread:
- Re: Nmap Online, (continued)
- Re: Nmap Online David Matousek (Dec 01)
- Re: Nmap Online endrazine (Dec 01)
- Re: Nmap Online David Matousek (Dec 01)
- Re: Nmap Online Randall M (Dec 01)
- Re: Nmap Online Dude VanWinkle (Dec 01)
- Re: Nmap Online Simon Smith (Dec 05)
- Re: Nmap Online Ed Carp (Dec 05)
- Re: Nmap Online Greg (Dec 05)
- Re: Nmap Online Richard A Nelson (Dec 05)
- Re: Nmap Online Ed Carp (Dec 05)
- Re: Nmap Online Christian "Khark" Lauf (Dec 06)
- Re: Nmap Online Greg (Dec 06)
- Re: Nmap Online Mike Vasquez (Dec 06)
- Re: Nmap Online Ed Carp (Dec 05)
- Re: Nmap Online Schanulleke (Dec 06)
- Re: Nmap Online Timo Schoeler (Dec 06)