Re: Non-administrator advantages / disadvantages

[Jeff Kell <jeff-kell () UTC EDU>]

On 12/1/2012 7:45 AM, Geoffrey Steven Nathan wrote:
> I will agree with Kevin here. My wife is a high-level administrator
> here, and often has to act very quickly on tricky personnel issues.
> When someone sends her a pdf related (say) to an emergency dismissal
> and her Acrobat insists on an update NOW, the last thing she needs is
> to submit a support ticket and wait a couple of days before she can
> read the file. This kind of thing happens more often than we might
> think (well, maybe not the emergency dismissal), but the notion that
> IT support student workers' time is more valuable than the Vice
> President's time, so we need to hold up their work to minimize IT
> support costs needs to be discussed with all parties involved.

But unfortunately that is the epitome of targeted spear phishing...
getting an "administrator" to open a malicious attachment, and/or OK an
"update".

Jeff