Re: Email account used by multiple people

[Russell Fulton <r.fulton () AUCKLAND AC NZ>]

On 12/03/2010, at 9:04 AM, Kenneth Arnold wrote:

> What is your policy regarding the creation of an email address to be 
> shared by several users such that each person has the password to the 
> account?  I am not referring to an alias that can distribute email to 
> multiple people but an actual account with a password.  I have been 
> resistant to the creation of these accounts because I feel that there is 
> no accountability for what is done with the account because many people 
> share it.  I am getting requests to create these types of accounts and I 
> would like to know how other schools deal with this issue.

we have found that most legitimate business need are handled by creating mailboxes that are shared at the server (i.e. 
IMAP or Exchange level).   Typically need is for PA to access Dean/Hod/senior manager email.

This model also works for service type accounts -- when a user is to deal with an incoming email they can move it out 
into their own inbox.

Russell