Re: recommendations for data recovery?

[Lee Weers <weersl () CENTRAL EDU>]

At a previous employment we have used this company to recover a corrupt
Exchange database.

http://www.ontrack.com
 

-----Original Message-----
From: Christopher E. Cramer [mailto:chris.cramer () DUKE EDU] 
Sent: Monday, August 08, 2005 10:28 AM
To: SECURITY () LISTSERV EDUCAUSE EDU
Subject: [SECURITY] recommendations for data recovery?

Let me start by apologizing to those who receive multiple copies of
this, but we're in need of a bit of help.

One of the departments at Duke has been using an Apple XServe RAID and
ran into a problem.  As I understand it, one of the drives went bad.
While restoring the replacement, a second drive went bad.  The
department was able to send the disks off to a data recovery shop which
was able to repair at least one of the bad drives.  So, in principle, we
have the N-1 disks available to restore the data.  The problem is that
the XServe RAID is not recognizing and incorporating the drives into the
array.

We're working with Apple on addressing the problem, however, in the
meantime we are starting to plan for the contingency that the drives
can't be reintegrated into the RAID.  We have spoken with the initial
data recovery shop about the possibility of taking the data off of all
N-1 disks and performing the striping and parity checking necessary to
recover the original information.  Unfortunately, this appears to be
outside of the company's area of expertise.  Given that, we are looking
for recommendations for data recovery companies who may have done
something like this.

If you know of anyone who has such experience, please let me know.

Sincerely,
Chris

--
Christopher E. Cramer, Ph.D.
University Information Technology Security Officer Duke University,
Office of Information Technology
334 Blackwell St., Suite 2106, Durham, NC 27701
PH: 919-660-7003  FAX: 919-668-2953  CELL: 919-210-0528