Re: DCMA Incidents

[Lance Jordan <lancejor () RCI RUTGERS EDU>]

Frank

At RU we handle these notifications like any other abuse complaint that
comes into the university.  We have a ticketing system that dispatches
the complaint to the departmental unit computing specialist.  In the
case of students who live in the dorm it would go to the Resnet staff.
In the case of students who use our dialups, the ticket is dispatched
to the staff who handle student email servers.

regards

Piscitello, Frank wrote:

> Does anybody out there have some good standard practice documents on
> handling DCMA violations?  I'm looking for notifications to students,
> and also suggestions for data management of incidents.  I'm currently
> using HEAT (Help Desk software) for management, but I'm curious to see
> what others are doing.
>
> Thanx,
> Frank
>
> ------------------------------------------------------------------
> Frank J. Piscitello, Jr.
> Information Security Manager
> Office of Information Security
> Networking & Telecommunications
> West Chester University of PA
> West Chester, PA 19383
> Phone: 610-436-3192
> Fax: 610-436-3110
>
> Security is everyone's responsibility.
>
>
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--

Lance D. Jordan

Director, Information Protection & Security

Rutgers University Computing Services

(Voice) 732-445-8138           (Fax) 732-445-8023





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